XChasm // The Intellectual Capital Exchange

Matching Your Needs with Peer Group Experience *"Are you measuring your performance across all aspects of the Customer Journey?"* Is your organisation ensuring renewed business by adding value to your customer's experience from lead generation, through sales, service and support? Would you like to understand how other large organisations are measuring their performance across the Customer Life Cycle? Many of our clients have expressed an interest in Customer Journey best practice and would like to share and learn with other organisations to develop stronger and more meaningful relationships with their customers. The following is a list of the key areas expressed: Performance Analysis/Measurement/Reporting/Improvement Process Efficiency & Simplicity Brand & Relationship Development Consumer Intelligence Business Development (upsell & cross sell)
Are these issues of interest to you or your colleagues and would your organisation benefit from learning how other large organisations are measuring their customer performance? If you or one of your colleagues are keen to benchmark your organisation against other non-competing organisations in this highly topical area then this initiative should be of interest. Xchasm will be running inter company activities on this subject over the coming months, so simply let us know via the email link below if this is of interest to you (or one of your colleagues) and we will be in touch in due course to match your needs and requirements to our client's.
Example Industry(s)	Consumer & Business to Business	Ranking	Global 500 or FTSE
Titles that will Benefit	Marketing, CRM, Sales, Service, Support	Geographic Responsibility	International
Background Experience	Customer Satisfaction, Analysis & Measurement, CRM.	Xchange Requirement	Testing, analysis & measurement across all customer touch points.

In order to protect client confidentiality we cannot provide detailed descriptions of Xchange opportunities online. If you would like to learn more about any of the XCHASM Xchange opportunities simply send us an email outlining the particular Xchange you are interested in (xchange@xchasm.com).

If you would like to help, share or make a request of your own simply register your interest with us and we will contact you in due course.

Email XCHASM about this activity by clicking on this link or by sending an email to services@xchasm.com